Emergency Contacts

For Life and or Property Threatening Emergencies

Police, Fire, Medical, Ambulance, Search & Rescue - dial 111


Police – Non Emergency - dial 105


Rotorua Police Station 07-349-9554

1190-1214 Fenton St, Rotorua

Monday to Sunday 8am to 4pm

Medical Emergencies

Ambulance or Defibrillator - dial 111


Advise the operator of the defibrillator on the Rotoiti fire truck. They will page the West Rotoiti Volunteer Fire Unit who may be faster than an Ambulance coming from Rotorua.

Defibrillators are located at a number of locations around Lake Rotoiti. Enter your exact location into aedlocations.co.nz and a map will be provided of your closest defibrillator with access information.


St John Ambulance - dial 0800-785-646

214 Te Ngae Rd, Rotorua.

Monday to Friday 7am to 5pm, Saturday 7.30am to 12.30pm

Rotorua Accident & Emergency

Lakes Prime Care- dial 07-348-1000


1165 Tutanekai Street, Rotorua

Monday to Sunday 8am – 9pm

Rotorua Hospital Emergency Department - dial 07-348-1199


Cnr Arawa Street and Pukeroa Road

Monday to Sunday 24 hours

Owhata Medical Centre 07-345-9699

556 Te Ngae Rd, Owhata Rotorua

Monday to Friday 8.30am – 5.00pm

Healthline 0800 611 116

www. healthline.govt.nz

Monday to Sunday 24 hours

National Poisons Centre 0800-764-766


Monday to Sunday 24 hours

Urgent Pharmacy 07-348-4385


1155 Tutanekai Street, Rotorua

Monday to Sunday 8.30am – 9.30pm

Mental health and addictions helpline - Call or text 1737


Monday to Sunday 24 hours


Harbour Master Team, Bay of Plenty Regional Council

0800 5 KNOTS, 0800 556 687


Maritime NZ - 0508 222 433

Coastguard, Radio Distress Call - Marine Radio - VHF Channel 16

Pollution Hotline - 0800 884 883

Monday to Sunday 24 hours

Other Contacts - Essential Services

Rotorua Lakes Council - 07 348 4199

General enquiries, Civil Defence, Dog control, Sewerage system East Rotoiti


Monday to Sunday 24 hours

Bay of Plenty Regional Council - 0800 884 880


Monday to Sunday 6am – 6pm

Civil Defence, Bay of Plenty Civil Defence - 0800 884 880



Waka Kotahi - 0800 444 449

Latest information, Reporting issues, State Highways


Monday to Sunday 24 hours

Power supply, Unison Network - 0800 286 476

Outages and other issues, Contact your service provider


Telecommunications, Chorus

Contact your service provider, Outages and other issues


Weather - Forecasts and warnings


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